If you've placed an order with more than 1 item, you can only request a return once all the items from your order have been delivered to you.Any returns received after the mentioned period will not be processed and the goods will be returned to you, and the shipping cost will be charged to you.
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Returned items must be received within 14 days of receiving the full order.During Ramadan, our working hours are 9:00 am - 3:00 pm from Monday to Friday. Alternatively, you can also contact Customer Care at +971 547796588 Monday to Friday from 9:00 am to 6:00 pm (GMT+4). To organize a return or exchange, guest users must submit a request via mail to 14 days of receiving the order. ORGANISING RETURNS OR EXCHANGES FOR GUEST USERS You can track your return or exchange by clicking on ‘Track Your Order’. Upon completing the request you will receive a notification. The request for a refund must be within 14 days of receiving your order. Go to your ‘My Account’ then to ‘Returns & Exchanges’ and submit. To organize a return or exchange, registered users must login to their registered account.
ORGANISING RETURNS OR EXCHANGES FOR REGISTERED CUSTOMERS The Spartna eWallet credits have an expiry period of 12 months.In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.Value Added Tax (VAT) on the product purchased will be refunded.Credit Card returns will be credited back to your credit card.Any future purchases will be subject to the same COD/shipping fee procedures, if applicable. Refunds on Cash On Delivery (COD) orders will be credited to your Spartna eWallet, which can be used for future purchases.
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